How do I recognize and prevent fraud?

Sometimes people will pose as Parkmobile to obtain sensitive information or steal money. We cannot stop this, but we can help you recognise such actions, such as phishing and smishing, in order to prevent possible damage.

How do I recognise fraud?

Fraud comes in different forms and there are several ways to recognise it.

Questions about account information

Fraudsters often try to get your login details via phishing or smishing messages. Think of an email, sms or a phone call which uses the name of Parkmobile and asks for your details. Parkmobile never asks for sensitive information such as your bank details or your login details.

Questions about money

All of the costs you make at Parkmobile are processed in a monthly invoice, which is debited by automatic debit or credit card. We never ask you to transfer extra money. If in doubt, check the sender’s email address and bank account number (for direct debit). Or contact us directly.

  • Sender address used for invoices: noreply@parkmobile.nl
  • Account number: NL73ABNA0524421307

With phishing or smishing – fraud that uses a fake email address or sms – you will receive an email or sms similar to how an email or sms from Parkmobile appears, even though Parkmobile didn’t send it. We always send emails from addresses ending with @parkmobile.com or @parkmobile.nl. Always check the sender’s email address.

Examples of fake email sender addresses are facturatie@no-replyparkmobiel.net or no-reply@park-mobiel.com. The messages may also include links that seem correct at first glance, but do not go to a Parkmobile website at all. And if you did not expect an invoice but one was sent to you anyway, always contact us.

Language and style

While scammers are getting better at it, you usually still find some errors in the message. A spelling mistake, an old logo… All signs that indicate that it is fraud. Note that messages that look perfect can still be fraud. Therefore, always pay attention to all of the other points. The logo below is the latest Parkmobile logo and is used in our communication.

Logo Parkmobile België

Social media

False messages can also be spread via social media. Therefore, check whether the messages on social media really come from our Facebook, Instagram, Twitter and Whatsapp. These are our accounts:

Example

Below is an example of phishing. The scammer can be recognised here by the incorrect use of style, language, invoicing and an incorrect link. You can check the latter by moving your mouse over the link (see image below at 1 – do not click) and in the pop-up (2) you can see where the web address really takes you.

Experienced fraud? Report it to us!

Do you think you received a message from a scammer, or is someone using your account who does not have permission to do so? Report this immediately to customer service. Even if you see something suspicious and have doubts, we would really appreciate it if you share it with us. You can always contact customer service for this.

We are happy to help you and will do everything we can to get you back on the road without any worries.

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